All help
The symptoms we see most often, and what to do about them.
Device
1
Refresh the page.
2
Sign out and back in.
3
If that does not help, find your symptom below.
It spins and no result appears.
Generating a reading takes time, and it retries automatically on failure — leave the screen open. If it is still going after a few minutes, refresh and try again.
Credits were deducted but I got no result.
Failed generations are not charged. Check your balance and history on the Credits screen, and contact us if it still looks wrong.
My chart differs from an almanac.
Usually true solar time. See "How the chart is calculated".
My reading came out in the wrong language.
Re-save your language in settings and it regenerates in that language.
I paid but my credits have not arrived.
It can take a moment. If it is still missing after five minutes, contact us with your receipt.
I keep getting signed out.
Private browsing and blocked cookies both cause this. Try a normal window.
The app returns to the home screen after I take a photo.
This can happen when the app opens the camera. Go back in and it continues.
Go to
Read next
How the chart is calculated
When our result differs from a traditional almanac — true solar time, daylight saving and the midnight boundary.
Credits and subscription
Two models — credits you buy once and keep, and a PRO subscription that renews monthly.
Account, notifications and data
Your profile, language, notifications, and what happens to your data.